Repair Shop Guide

Registration takes a few minutes. After that, the BipFix team checks the details and approves the shop; only approved shops receive requests.

1. 1

   Create the account

   Tap "Sign up" and choose the repair shop account. Enter the name, e-mail and password of the person in charge.

2. 2

   Shop details

   Company registration number, trading name, phone number and address in separate fields (street, number, postal code, city). The address is checked on the map so that nearby customers can find you.

3. 3

   Specialities

   Tick what your workshop does: mechanics, bodywork, paint, electrics, servicing, tyres, etc. You only receive requests for these specialties.

4. 4

   Service radius

   The maximum distance (in km) of the requests you want to receive. You can change it whenever you like.

5. 5

   Complete profile

   Photos, description, opening hours and partner insurers. A customer with one of those insurers sees the badge on your quote.

Each request reaches you when it meets three conditions:

• Proximity — The car is within your service radius.
• Speciality — The type of service requested is among your specialities.
• Active shop — The shop has been approved and is active.

The alert shows up on the dashboard bell and in Requests. Each request includes photos, description, car and approximate location. Accidents reported with the "I just crashed" button arrive with priority, only to bodywork shops (collision, bodywork or paint). If you set a car limit in your Profile and the workshop is full, urgent requests go to other workshops first.

Keep your specialities and radius accurate so you only receive requests that make sense for you.

1. 1

   Understand the request

   Look at the photos and description. If needed, talk to the customer first: each shop has its own conversation, which the others cannot see.

2. 2

   Items

   List parts and labour with quantity and price. If the quote is already done in another system, send a photo or the PDF: the AI fills in the items and you check them.

3. 3

   Lead time and warranty

   State the lead time in days and the warranty. The warranty counts from delivery and, until it ends, the customer keeps talking to you.

4. 4

   Drop-off slots

   Offer time slots for the customer to bring the car: today (only the periods that have not ended yet) or in the next few days. The customer picks one when accepting.

5. 5

   Send

   The customer is notified and compares it with the other quotes.

Separate items (parts and labour), a clear warranty and available slots help the customer decide.

If, once the car is opened up, you find something that changes the price or the lead time, use "Propose a revision" on the request page. The accepted price only changes with the customer's approval.

• What to send — Reason (required), the new items and the new price. One pending revision at a time.
• Customer approves — The new price applies. The original price stays on record and the customer sees the difference as a percentage.
• Customer declines — The service is closed and the customer collects the car. Agree in the conversation on what has already been done.

Frequent revisions or large increases are monitored by the BipFix team. A quote done well from the start avoids revisions.

The Schedule brings together booked cars, cars in service and completed ones:

• Check-in — Record the car's arrival. If it arrives before the booked day, the site asks you to confirm and the entry becomes today. If your workshop has bays, choose the lift or bay in "Put on". The customer is notified.
• No-show — If the customer does not turn up, record the no-show: the slot is released and the request goes back to the customer.
• Internal jobs — Create events for jobs that didn't come through BipFix and keep everything in one schedule. In Manual check-in, "The car is already here" checks it in right away.
• Board — Shows each mechanic or each bay on a row and cars as bars across the days, drawn over the time they actually spent in the workshop (check-in to delivery). The plan appears dashed when it differs, and the part after the promised delivery turns red. Drag a car, or tap it, to change the mechanic or the bay.
• Bays and the Hour view — Add your workshop bays: lift (raises the car, one at a time), floor bay (work without a lift, one at a time) and waiting space (cars parked waiting for parts, the customer or pick-up; holds several). The Hour view shows the day hour by hour: who is on each bay, when it becomes free and the bookings. Book a time by tapping the free space; the site refuses two cars on the same lift at the same time.
• Monitoring (optional) — Turn it on in your Profile to see, for each car, the time in the workshop, on a lift, waiting for parts or for the customer, and get alerts for a car sitting idle with no reason or a lift taken by a car that is waiting. It uses the clicks you already make; nothing extra to fill in.
• Capacity — In your Profile, enter how many cars fit in the workshop at the same time and, if you like, per type of service. The Board warns you when the workshop goes over the limit.

1. 1

   Register

   Register mechanics with just a name, or give access (e-mail and temporary password) to those who will log the steps from their phone. Access can be given later.

2. 2

   First login

   Whoever gets access logs in with the temporary password and creates a new one.

3. 3

   Who sees what

   A mechanic with access only sees their own cars. The person in charge sees everything and can log steps on behalf of any mechanic.

4. 4

   History preserved

   Anyone who has already worked on jobs is not deleted, only deactivated.

Under Learn there are step-by-step tutorials (guided or self-paced mode), and mechanics have their own training.

Under Workshop, log each step. The customer is notified at every change:

• Received and diagnosis — Start of the job.
• Awaiting parts / In progress — Shows the customer whether the car is on hold waiting for parts or being repaired. There are also pauses (customer, parts, general).
• Final testing — Check before release.
• Completed — With double confirmation. The customer is notified to come and collect the car.
• Delivered — Mark it when the customer collects the car: the warranty starts and the customer is invited to leave a review. If you do not mark it, the car counts as delivered after 5 days.

Steps repeated within a few minutes are ignored, so the customer does not get duplicate notifications.

Under Parts, request quotes from partner parts shops and neighbouring repair shops, compare and confirm the order.

Payment and delivery of the parts are arranged directly with the seller.

• Rating from 1 to 5 — Each customer leaves a review after delivery. The average is calculated automatically and appears on your public profile and on your quotes.
• Quality badge — Shops with an average of 4 stars or more show the badge on their quotes.
• Comments — See them all under Reviews.

Keeping the steps up to date, meeting deadlines and avoiding price revisions are what weigh most in the reviews.

Today BipFix is free for repair shops and drivers:

• No commission — No commission on jobs closed through the platform: the quoted price is what the customer pays, directly to you.
• No monthly fee — Registration, schedule, quotes, team and reviews have no monthly fee.
• Advance notice — If we change the way the platform charges drivers or repair shops, we will give at least 30 calendar days' notice, by e-mail and inside the platform.

Under Commission, in the menu, you see the terms that currently apply to your shop.